THE USE CASE LIBRARY
Explore practical ways to work with AI. Find a workflow, discover the tools, and go straight to the source.
ShipStation Global's engineers built Deckhand, an IT help desk agent that joins Slack channels and answers questions from a knowledge base built from Confluence, the intranet and past Sla…
Docebo, a learning platform company, moved support onto Zendesk and swapped ten separate tools for its AI agents, agent assist and AI quality review. The company says that alone saved $12…
Babbel, the language learning app, started by sorting its tickets to find the types that came in most often or caused the most friction for the team. Its Zendesk AI agents now handle ques…
Reach people exploring AI agent use cases
A labeled card shown to everyone browsing the library
Sponsor this spotAir India's in house team built AI.g, a customer service agent on Azure OpenAI, after millions of queries pushed up costs and wait times. It went from first work to answering customers wi…
Agibank, a Brazilian bank, chose loan status checks as its first agent job because they were frequent and simple. A loan status agent on WhatsApp gives customers instant updates on their…
LY Corporation, the Japanese company behind Yahoo! JAPAN, gets 3.3 million support inquiries a year and has 700 reps. Its earlier chatbot gave one fixed answer per question. Starting in M…
Trustpilot had 20 support reps facing a backlog of 15,000 cases, many logged without knowing who had written in. It launched an agent called Sam on its help center and business portal. Us…
Telepass, which runs electronic tolling for over 10 million customers in Italy and other European countries, got about two million phone inquiries and 900,000 chats a year with only 300 t…
Southwest Airlines, whose 2,600 reps field more than 20 million inquiries a year, added an Agentforce assistant to the help center on its website and app. It answers baggage, refund, rese…
Wayfair handles requests from tens of thousands of suppliers in an internal support tool called Wilma. Associates used to read every ticket, work out the issue and pick a team by hand. Wi…
Cars24, a used car marketplace in India, built voice and chat agents on OpenAI models to cover the slow middle of a car sale. A buyer who calls is asked about budget, family size and dail…
A consultant on Reddit uses Manus as a chief of staff, with one project per client holding contracts, bios, goals, past work and brand rules. Scheduled jobs send a daily news digest at 7…
A Reddit poster runs a side SaaS making about $10K a month and linked a Meow business bank account and QuickBooks to Claude through MCP. The agent drafts client invoices, lines up contrac…
A product seller on Reddit described a month of using Manus for packaging and compliance tasks. It created fresh co branded labels, read screenshots of fresh customer reviews and worked t…
A founder on Reddit sent weekly exports from Search Console, Ahrefs and Google Analytics to Claude. It flagged missing keywords, queries that earn no clicks, pages competing with each oth…
A builder on Reddit connected a seven location sushi chain's Instagram messages to Claude Sonnet through Meta's API. The agent works from a knowledge base of menus, ingredients, allergens…
An X user at an AI startup, posting as Sunnyvale, described about 20 scheduled ChatGPT jobs running his back office. Each night one pulls finished orders, checks them against the CRM and…
DMAC_19, a commercial real estate broker in California, posted on X about his first eight days with an agent working in his email and calendar. It texted him the buyer and price of each c…
Arda Karaduman runs Gand, a one person studio making apps and games, and lets 14 Grok Bot bots handle the office work: inbox, research, server checks, site updates and social posts. A chi…
NYU Stern professor Panos Ipeirotis, with co-teacher Konstantinos Rizakos, saw polished take home work from students who could not explain it when cold called. So they ran the final as an…
Sid Bharath runs his blog through Claude Code and admits his email marketing was erratic. He wrote a Claude Code skill so that typing /newsletter makes the agent read his site's content i…
Wyndo, who writes the AI Maker newsletter and posts on LinkedIn five times a week, kept skipping carousels because each took over two hours in Canva. He tried three ways to automate them.…
Bronson Elliott subscribed to over 30 AI newsletters and felt buried by repeats. Tinkering in Claude Cowork on a Mac Mini, he built a task that runs at 5 AM. It pulls labeled newsletters…
Developer Mager plays piano casually and had a 37 second clip of himself playing a pop song. He had Gemini draft a skill on the Loooom catalog for identifying song parts, published it thr…