THE USE CASE LIBRARY
Discover workflows, explore the tools, and learn from the original sources.
Matt Lawler was the only full time onboarding person at AssemblyAI, which gets over 1,000 API signups a day, and the bot they had bought solved only 10% of questions. In one week he used…
ShipStation Global's engineers built Deckhand, an IT help desk agent that joins Slack channels and answers questions from a knowledge base built from Confluence, the intranet and past Sla…
Docebo, a learning platform company, moved support onto Zendesk and swapped ten separate tools for its AI agents, agent assist and AI quality review. The company says that alone saved $12…
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Sponsor this spotBabbel, the language learning app, started by sorting its tickets to find the types that came in most often or caused the most friction for the team. Its Zendesk AI agents now handle ques…
Air India's in house team built AI.g, a customer service agent on Azure OpenAI, after millions of queries pushed up costs and wait times. It went from first work to answering customers wi…
Agibank, a Brazilian bank, chose loan status checks as its first agent job because they were frequent and simple. A loan status agent on WhatsApp gives customers instant updates on their…
LY Corporation, the Japanese company behind Yahoo! JAPAN, gets 3.3 million support inquiries a year and has 700 reps. Its earlier chatbot gave one fixed answer per question. Starting in M…
Trustpilot had 20 support reps facing a backlog of 15,000 cases, many logged without knowing who had written in. It launched an agent called Sam on its help center and business portal. Us…
Telepass, which runs electronic tolling for over 10 million customers in Italy and other European countries, got about two million phone inquiries and 900,000 chats a year with only 300 t…
Southwest Airlines, whose 2,600 reps field more than 20 million inquiries a year, added an Agentforce assistant to the help center on its website and app. It answers baggage, refund, rese…
Wayfair handles requests from tens of thousands of suppliers in an internal support tool called Wilma. Associates used to read every ticket, work out the issue and pick a team by hand. Wi…
A builder on Reddit connected a seven location sushi chain's Instagram messages to Claude Sonnet through Meta's API. The agent works from a knowledge base of menus, ingredients, allergens…
AT&T replaced its old flow chart call routing with AI. Mark Austin, its VP of data science and AI, compared the old setup to a barista who never remembers your order. BigQuery now reads a…
TELUS Digital, the IT arm of Canadian telecom TELUS, rebuilt its contact center on Google Cloud. It fields over 22 million customer calls a year across chat, voice and video. Call data no…
Sobemekun Oluwadamilare Matthew, a conversational AI builder, made a phone receptionist for a dental clinic. A Vapi voice agent answers the call and asks for the patient's name, the reaso…
Eric McNulty, who runs customer experience systems at Mercari US, built the marketplace's AI support flow on Zapier after off-the-shelf tools failed on hard cases. Mercari gets about 120,…
Corey Smith, a senior support engineer at ClickUp, got tired of each ticket starting with 15 minutes of digging. His team handles about 5,000 tickets a month. Using Zapier MCP, his system…
Augment Code's team, in a post by Andre Chang, was losing several hours a day to sorting customer tickets. Reports were vague, bundled several issues, or repeated old ones. They built thr…
GitHub user nbashaw published claude-cs, a Claude Code skill that walks a team through building its own support automation. It asks which help desk, billing and database tools you run, th…
Cursor's technical support team, in a post by Kody Fisher and Zach Hudson, works customer tickets inside Cursor itself. They keep several product repos in one workspace and start in Ask M…
Tidio, a European customer service platform for online stores, built its Lyro AI agent on Claude and uses it on its own support. Per Anthropic's case study, Lyro now automates 71% of Tidi…
Gravity CX, a Zendesk partner in Australia and New Zealand, set up a Zendesk AI Agent for its client The Bart Group. The agent answers product questions and points customers to help conte…
A builder made a booking helper for a padel club with two courts. A chat agent talks with customers and collects what they want, then hands that to an n8n workflow that already existed. T…