Automate most of a support queue with a Claude-powered chat and email agent

Tidio, a European customer service platform for online stores, built its Lyro AI agent on Claude and uses it on its own support. Per Anthropic's case study, Lyro now automates 71% of Tidio's support across live chat and email. CTO Marcin Gwizdała says nobody was laid off, and agents moved to harder work. Live chat answers arrive in 5 to 20 seconds. Behind the scenes, several Claude instances split jobs, such as rating and summarizing each conversation. A router switches between Anthropic's API and Google Vertex AI based on the last 30 minutes of performance. Lyro has resolved over 2 million conversations for customers. This is a vendor case study, so the figures are Tidio's own and not independently checked.