Run voice and chat agents across a used car sales funnel

Cars24, a used car marketplace in India, built voice and chat agents on OpenAI models to cover the slow middle of a car sale. A buyer who calls is asked about budget, family size and daily commute, offered matching cars and booked for a test drive, then contacted again before and after the visit. For sellers the agents gather car details, set inspection times and chase missed appointments. Sellers who went quiet after about ten days now get a fresh call, and the company says 12% of those lost leads come back. It reports over a million agent conversation minutes a month, 50% better support resolution and turnaround on key service tasks cut by 80%.